Refund policy

REFUND POLICY

At Ruach Luxe Hair Collections, we take pride in delivering premium-quality luxury human hair products. Due to the nature of our products and hygiene standards, all sales are considered final unless they qualify under our return policy below.

ELIGIBILITY FOR RETURNS

Eligible items must meet all of the following conditions:

  • Item must be unused, unworn, and unaltered
  • Lace must not be cut, tinted, bleached, plucked, glued, or otherwise customized
  • Hair must not be brushed, combed, washed, curled, straightened, chemically treated, or have any styling products applied
  • Item must be returned in its original packaging with all tags and accessories (if applicable)

Items that do not meet these requirements will be declined and returned to the customer.

FINAL SALE ITEMS

The following items are non-returnable and non-refundable:

  • Custom-made wigs
  • Customized or colored wigs
  • Wigs with cut, bleached, tinted, plucked, glued, or otherwise altered lace
  • Hair bundles
  • Frontals
  • Closures
  • Bang wigs
  • Sale, clearance, promotional, or discounted items
  • Gift cards (if offered)

RETURN REQUESTS

Eligible return requests must be submitted within 14 days of delivery, as confirmed by the shipping carrier.

Submitting a return request does not guarantee approval. All returned merchandise is carefully inspected to ensure it meets our return eligibility requirements before a refund is authorized.

CUSTOM UNIT CHANGE REQUESTS

For custom wig orders, customers have 72 hours after delivery to request eligible adjustments related to their original customization request.

Examples may include:

  • Cap size concerns
  • Part placement
  • Minor fit adjustments
  • Other customization concerns discussed during the ordering process

After the 72-hour period has passed, any requested modifications are at the sole discretion of Ruach Luxe Hair Collections and may be subject to additional service fees, shipping charges, or may not be accommodated depending on the nature of the request.

This policy does not apply to changes of preference after the order has been completed, including requests for a different texture, length, density, lace type, color, or style than originally ordered.

ORDER CANCELLATIONS

Standard orders may be canceled only before the order has been fulfilled or processing has begun.

Once an order has entered processing, fulfillment, or shipment, it cannot be canceled.

Custom Wig Orders

Custom wig orders may be canceled only before customization or production has begun.

Once customization has started, cancellation requests may be approved solely at the discretion of Ruach Luxe Hair Collections.

If a cancellation is approved after customization has begun, a $75 Custom Processing Fee will be deducted from the refund to cover labor, materials, and production costs already incurred.

If a custom unit has been substantially completed or fully completed, the order may no longer be eligible for cancellation or refund.

Ruach Luxe Hair Collections reserves the right to refuse cancellations or modification requests for custom orders once production has reached an advanced stage.

RETURN PROCESS

If your return request is approved:

  • Return instructions will be provided by email.
  • Customers are responsible for all return shipping costs.
  • Returns must be shipped using a trackable shipping service.
  • Tracking information must be provided once the return has been shipped.

Ruach Luxe Hair Collections is not responsible for items lost or damaged during return shipping.

REFUNDS

Once your approved return has been received and inspected, refunds will be issued to the original payment method.

Please allow:

  • U.S. Orders: 5–7 business days
  • International Orders: 7–10 business days

Original shipping charges are non-refundable unless the return is the result of an error made by Ruach Luxe Hair Collections.

IMPORTANT DISCLAIMERS

  • Ruach Luxe Hair Collections is not responsible for lost, stolen, delayed, or misdelivered packages once they have been accepted by the shipping carrier.
  • Orders marked as delivered by the shipping carrier are considered successfully delivered.
  • We reserve the right to refuse any return that does not comply with this policy.
  • Merchandise returned without approval or that fails inspection may be returned to the customer at the customer's expense.

OUR COMMITMENT

Every order is carefully inspected before shipment to ensure it meets our high standards of luxury, craftsmanship, and quality. Our goal is to provide premium human hair products that deliver confidence, beauty, and exceptional customer satisfaction.

CONTACT US

For return requests or order assistance, please contact us at:

Email: shop@ruachluxehair.com

Ruach Luxe Hair Collections

Luxury in every strand. Confidence in every install.